Furniture - A must-read for new homeowners

In addition to measuring the actual space (length, width, height) for furniture placement, be sure to leave a 1-2 cm buffer. Furthermore, common "skirting boards" and electrical outlets in Hong Kong can affect whether furniture can be placed flush against the wall, so these should be factored in when measuring. Most importantly, you must measure the main door, corridor corners, elevator door width, and interior height to ensure the furniture can be smoothly moved into the premises.

Before purchasing, please confirm with us whether the solid wood furniture can be "disassembled" (e.g., dining table legs detached, wardrobe in sections). If the furniture is a single piece and cannot fit into the lift, it will need to be carried via the stairs. Please note that logistics companies generally charge a "stair carry surcharge" based on the number of floors. Please provide photos of the staircase environment before purchasing so we can provide you with an accurate quote.

On our product description pages, you will see "delivery time" indicators, which are categorized into three states: "Green," "Yellow," and "Red."

"Green" indicates that the product is in ample stock and does not require re-production. It can be shipped to your address soon, with an estimated delivery time of two to three weeks after order confirmation.

"Yellow" indicates that stock may be limited, but there's a chance to secure an existing item. If you are interested in this model, please contact our customer service team, and we will check the latest stock status for you.

"Red" indicates that there is currently no stock. You will need to wait for a new batch to be produced. The typical production period is about two weeks, and with shipping time included, the estimated delivery time is four weeks or more.

If you have selected our logistics and delivery service, our logistics department will contact you as soon as they are aware of the outbound progress. If there are special circumstances regarding your delivery location, our company reserves the right to charge additional fees such as stair climbing fees/village entry fees. Please refer to our logistics terms and conditions for details on these fees. We appreciate your understanding.

If you have old furniture that needs to be disposed of, please take pictures of the furniture to be discarded and send them to our Whatsapp at 23386262. Our customer service representatives will estimate the disposal fee for you. After confirmation from both parties, on the day of delivery, Mori Home's delivery personnel will dispose of your designated furniture at a location that accepts large waste.

Upon receipt of your order, we recommend a thorough inspection of the items. Should you discover any damage, please report it to our customer service department for replacement.

Under normal circumstances, items sold are non-refundable and non-exchangeable. In special cases, please contact our customer service department via WhatsApp at 23386262.

For furniture purchased from our store, please carefully inspect the goods for any damage during transit upon confirmation of receipt. If there is any damage, we will arrange for technicians to repair or replace the entire item.

For daily cleaning, simply wipe away dust gently along the grain with a clean, soft cotton cloth. If there are stains, you can lightly dampen the soft cloth (wring it until no water drips) to wipe them, then immediately dry with a dry cloth. It is absolutely not recommended to use disinfectant wipes containing alcohol, bleach, or chemical cleaning agents, as alcohol and strong acids/bases can damage the coating on the solid wood surface (such as wood wax oil or varnish), causing the wood to whiten or lose its luster.